General Terms and Conditions of Sale
General Terms and Conditions of Sale (T&Cs)
These General Terms and Conditions of Sale apply to all purchases made via the Violet & Charles London website. By placing an order, the customer acknowledges having read these terms and accepts them without reservation.
1. Scope
These General Terms and Conditions of Sale apply to all offers, orders and contracts concluded via the Violet & Charles London website, unless otherwise agreed in writing.
2. Product Information
We make every effort to describe and present our products as accurately as possible. However, typographical, descriptive or pricing errors may occasionally occur. Such errors shall under no circumstances engage the liability of Violet & Charles London or give rise to any right to compensation.
3. Orders and Payment
An order is only definitively confirmed upon full and effective receipt of payment. Available payment methods may vary depending on the country or region and are clearly indicated during the order process. The customer is responsible for selecting and using a valid payment method.
4. Processing and Delivery
- Order processing time: 1 to 3 business days
- Estimated delivery time: 3 to 7 business days, depending on the destination
The delivery times indicated are provided as a guide only. They may be extended due to factors beyond our control, such as logistical delays, peak periods, public holidays or customs checks. No rights may be derived from the announced delivery times.
5. Cancellations and Returns
The conditions relating to cancellations, returns and refunds are detailed in our Returns Policy, available on our website. We invite the customer to read it before placing any order.
6. Liability
Violet & Charles London cannot be held responsible for losses, delays or damages occurring during transport once the carrier indicates that the parcel has been delivered in accordance with the tracking information.
The customer is solely responsible for the accuracy and completeness of the delivery information provided at the time of ordering.
7. Intellectual Property
All content on the website, including but not limited to texts, images, logos, visuals, designs and other elements, is the exclusive property of Violet & Charles London. Any reproduction, distribution, use or exploitation, in whole or in part, without prior written authorisation is strictly prohibited.
8. Complaints Procedure
Any complaint may be submitted by email to: 📧 support@violet-charles.com
We are committed to providing a response within a maximum of 5 business days.
9. Applicable Law
These General Terms and Conditions of Sale, as well as any contract concluded under them, are governed by the law applicable in the country where Violet & Charles London is legally established.