Privacy Policy
Privacy Policy
This Privacy Policy applies to the services provided by Violet & Charles London. We attach great importance to protecting the privacy of our customers and are committed to handling all personal data with care, confidentiality and in accordance with applicable data protection legislation (GDPR).
1. Personal Data Collected
When you place an order, create an account or interact with our website, we may collect the following information:
- First name and last name
- Billing and delivery address
- Email address
- Phone number
- Payment information (processed securely via external payment providers)
- IP address and information relating to the device used
- Browsing and website usage data
2. Purposes of Data Processing
Your personal data is used for the following purposes:
- Processing, confirming and delivering your orders
- Providing customer service and responding to your enquiries
- Sending order confirmations, updates and service-related communications
- Improving our website, products and user experience
- Preventing fraud and ensuring secure transactions
3. Sharing Data with Third Parties
Your personal data is only shared with third parties when strictly necessary for the performance of our services, in particular with:
- Payment service providers
- Logistics partners and carriers
- Technical and IT service providers linked to the platform
We may also be required to disclose certain data when required by law or a competent authority. We never sell your personal data to third parties.
4. Data Retention
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or in accordance with applicable legal obligations.
5. Cookies
Our website uses cookies and similar technologies to improve its functionality, analyse traffic and support our marketing activities. You can manage or disable cookies at any time via your browser settings. Please note that disabling cookies may affect certain features of the website.
6. Your Rights
In accordance with applicable regulations, you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure of your data
- Right to object to or restrict processing
- Right to data portability
To exercise any of these rights, you can contact us at any time at: 📧 support@violet-charles.com
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.
8. Contact Details
For any questions, comments or requests regarding this Privacy Policy or the processing of your personal data, please contact us via:
Company name: Violet & Charles London Email: support@violet-charles.com