Returns Policy

Returns Policy

At Violet & Charles London, customer satisfaction is our priority. We place great importance on the quality of our products and the shopping experience. However, if your order does not fully meet your expectations, you may make use of our returns policy as described below.

Returns Conditions

For a return to be accepted, the following conditions must be strictly observed:

  • A return may only be requested after physical receipt of the item.
  • Return costs are entirely the responsibility of the customer, including any shipping or customs charges.
  • Items must be returned unworn, unwashed, undamaged and in their original condition.
  • All original labels, tags and packaging must be intact.
  • You are permitted to try the item on, but it must not have been worn or used in any way.
  • Intentional orders of multiple sizes or variants with the purpose of returning part of the order are not accepted.

Returns Procedure

The returns process is as follows:

  1. Send a return request by email to support@violet-charles.com within 30 days of receiving your order.
  2. Upon receipt of your request, we will send you the return instructions along with the return address.
  3. The item must be sent back at your own expense and by your own means.

👉 We strongly recommend using a tracked shipping method so that your parcel can be located at all times.

⚠️ Please note: Without a tracking number, Violet & Charles London cannot be held responsible for lost returns.

Refunds

Once the return has been received and inspected, and provided it meets all of the conditions stated above, the refund will be processed within a maximum of 14 days via the original payment method.

  • Original shipping costs are non-refundable.
  • In the case of a partial return, only the amount for the returned items will be refunded.

Liability

  • Violet & Charles London cannot be held responsible for return parcels lost in transit.
  • If the carrier indicates that the order has been delivered but the customer claims not to have received it, liability rests with the customer.
  • The customer is responsible for providing a correct and complete delivery address.
  • Any address change must be communicated by email within 24 hours of placing the order.

Contact

For any questions regarding returns or this policy, our customer service team is at your disposal:

📧 support@violet-charles.com