Payment Policy
Payment Policy
At Violet & Charles London, we offer several secure and reliable payment methods. Available payment methods may vary depending on the country or region. It is the customer's responsibility to check the available payment options at checkout.
Available Payment Methods
Depending on your location, you may use the following payment methods:
- Credit card (Visa, Mastercard)
- American Express (AMEX)
- Apple Pay
- Google Pay
- Shop Pay
Payment Security
All payments are processed via a secure SSL connection. Payment data is transmitted in encrypted form and is never stored on our servers.
We work exclusively with certified and recognised payment providers to ensure a safe and reliable payment environment.
Payment Processing
Orders are processed and dispatched only after full payment confirmation. In the event of a declined or incomplete payment, the order cannot be accepted.
Refunds
If you are entitled to a refund, for example following an accepted return, the corresponding amount will be refunded within a maximum of 14 days after receipt and verification of the returned item. The refund will be issued via the same payment method used at the time of purchase.
Contact
For any questions regarding payments or this payment policy, you can contact us at any time:
📧 support@violet-charles.com